Privacy Policy

1. Why This Privacy Statement?

This Privacy Policy explains how we collect and process the personal data of everyone who visits www.byguessing.com (“the Website”) or uses our services. Whether you simply browse our Website (“Visitor”) or purchase from us (“Customer”), you share certain data that may identify you as a natural person. We handle this information in accordance with the EU General Data Protection Regulation (“GDPR”) and relevant Belgian legislation.

By using our Website or services, you acknowledge that you have read this Privacy Policy. We reserve the right to update it at any time. Substantial changes will be clearly communicated.

2. Who Processes Your Personal Data?

2.1 Controller

This Website is operated by:

VONDOU SRL

Baron de Castro 37

1040, Brussels

Belgium

VAT BE758.768.048

Email: contact@byguessing.com

Phone: +32470873552

References in this document to “by guessing,” “we,” or “us” mean the company named above. We determine which personal data is collected and the means and purposes of processing, making us the “controller” under GDPR. We apply appropriate technical and organizational measures to safeguard your personal data against unauthorized access or disclosure.

2.2 Processors

We may rely on “data processors”—third parties who process data on our behalf and under our instructions. Such processors are contractually bound to secure and keep your personal data confidential. They may include:

  • Marketing service providers

  • IT and hosting providers

  • Logistics partners (e.g., for shipping orders)

  • Payment service providers

  • Analytical and communication tool providers

If we transfer personal data outside the European Economic Area, we ensure that the recipient offers an adequate level of data protection or that relevant contractual safeguards are in place, consistent with European Commission standards.

3. On What Legal Basis Do We Process Your Data?

According to the GDPR, we process personal data based on:

  • Performance of a Contract: e.g., fulfilling your order or providing a service you requested

  • Compliance with Legal Obligations: e.g., invoice-related record-keeping

  • Legitimate Interest: e.g., responding to inquiries, handling customer service, or sending direct marketing to existing customers

  • Consent: e.g., sending promotional offers to Visitors who explicitly opt in

4. What Personal Data Do We Collect?

The type and extent of data collected depend on your usage:

For Customers

  • Personal identification (name, address)

  • Contact details (email address, phone number)

  • Financial details (payment or bank information)

  • Additional personal details you provide voluntarily (e.g., for after-sales service)

For Visitors

  • Personal identification (name, address) if submitted via forms

  • Contact details (email address, phone number) if submitted via forms

  • Electronic identification (IP address, cookies) when browsing

We strive to collect only data that is relevant and necessary for the purpose at hand.

5. Why Do We Use Your Personal Data?

Customers

  • Managing orders, deliveries, and invoices

  • Offering after-sales support and handling complaints

  • Sending personalized marketing and promotions (you can unsubscribe at any time)

Visitors

  • Responding to information requests submitted through the Website

  • Sending targeted marketing if you have expressly opted in (withdrawal of consent is possible at any time)

We may also process personal data for dispute resolution, fraud prevention, or legal compliance. Additionally, we use cookies to enhance your user experience and perform analytics; see our Cookie Policy for more details.

6. Who Receives Your Personal Data?

We use your personal data primarily for internal purposes at by guessing. We do not sell or transfer your data to third parties, except:

  • With your explicit consent

  • If required to perform our contract (e.g., sharing address with a shipping company)

  • If legally required (e.g., government authorities)

7. How Long Do We Retain Your Data?

Your personal data is kept only as long as necessary for the specific purpose of the processing or as required by law. Once this purpose no longer applies—or upon valid exercise of your right to erasure—your data is removed or anonymized in our databases.

8. Your Rights

1. Lawful and Secure Processing

We process your data lawfully, fairly, and transparently for legitimate purposes, and we protect it with appropriate measures.

2. Right of Access

You can request information about how we process your personal data, including categories of data, processing purposes, and data retention periods.

3. Right to Rectification

If your personal data is incorrect or incomplete, you can ask us to correct or update it.

4. Right to Erasure

You may request deletion of your data, for instance, if it is no longer needed or if you withdraw previously given consent.

5. Right to Restrict Processing

In certain cases—such as if you contest the accuracy of data or object to unlawful processing—you can request limited use of your data.

6. Right to Object

You may object to processing based on our legitimate interests or to direct marketing. We will stop such processing unless there are compelling legitimate grounds.

7. Right to Data Portability

You have the right to receive personal data you provided in a structured, machine-readable format and to transfer it to another controller.

8. Right to Withdraw Consent

If we process your data based on consent, you can withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal.

9. Exercising Your Rights

To exercise these rights, email us at contact@byguessing.com. Include sufficient proof of identity (e.g., a copy of your ID) so we can verify that the request is legitimate. We strive to respond within one (1) month of receiving your request.

10. Complaints

If you are dissatisfied with how by guessing handles your personal data, please contact us first. We will do our best to reach an amicable resolution. If you remain unsatisfied, you may lodge a complaint with the competent supervisory authority in Belgium. For more information, visit: https://www.dataprotectionauthority.be/citizen

If you have any questions about this Privacy Policy or how we process personal data, please reach out at contact@byguessing.com.